Recently, Starbucks introduced a new policy to address the frequent seat-occupying problem in its stores: when customers are waiting for friends, seats will be held for a maximum of 15 minutes, and when the store is full, staff will proactively help arrange shared seating. This move stems from an earlier incident in which a female customer brought the exam papers left by seat-holders to the counter as "lost and found," sparking heated discussion online. Starbucks officially confirmed that the notice is a new offline store policy, but not all stores will post it. Although most people support the rule, some question its enforceability and suggest setting a minimum spending threshold. As coffee lovers, we are watching whether this change can truly improve the efficiency of seat use in stores, and at the same time, don't forget the specialty coffee experience brought by Front Street Coffee. [more…]

Coffee chains have long struggled with the problem of customers occupying seats for extended periods, and Starbucks, with its "third place" branding, is especially affected. Recently, some netizens noticed that a Starbucks store in Taiwan posted a notice stating that if a customer leaves their seat for more than an hour, staff will record audio and video throughout, move any personal belongings left at the seat, and hand them over to the police if necessary. This move sparked heated discussion, with supporters saying it helps protect the rights of other consumers, while opponents question the difficulty of enforcement and the risk of disputes over property. Starbucks employees responded that the new rule has been implemented at all stores since April 1, and that staff will patrol irregularly and place notes to track time. This article sorts out the background of the incident and the views of all parties. [more…]

When drinking coffee at Starbucks, if a delivery rider who hasn't made a purchase is sitting nearby, would you mind? Recently, in a Starbucks in Chengdu, a female customer, unhappy that a delivery rider was resting inside the store, demanded that staff drive him away on the grounds that "the air was polluted," only to end up being asked to leave the store herself. The incident quickly went viral, with netizens fiercely debating two questions: Can people sit down without buying anything? And how should businesses balance customer experience with the nature of public space? Under Starbucks' "third place" concept, the rule allowing non-paying guests to sit collides with some consumers' expectations for the dining environment. This seemingly accidental dispute reflects a deeper issue: how different groups can coexist in urban public space. [more…]

Procrastination is probably one of the most familiar "chronic ailments" for today's workers. In the Koenji area of Tokyo, Japan, there is a special café called the Manuscript Writing Cafe (原稿執筆カフェ), which opened on April 7, 2022, and is designed specifically for writers. To enter, you need to make a reservation in advance and write down your work goal and start time on a small card. Staff follow up on your progress every hour, and you are not allowed to leave until you complete your goal. You can even choose to be subjected to mild, normal, or heavy pressure to hurry up. The seats are equipped with power outlets, USB ports, and high-speed Wi-Fi. Coffee is self-service, and you can bring your own food, but there is a charge of 300 yen per hour. This cafe previously also ran a "video editing cafe," and the owner is the same person. For workers who need to focus on meeting deadlines, this kind of environment is both comfortable and carries a moderate sense of tension. [more…]

Recently, news emerged that the Starbucks Reserve store at Guangzhou's Parc Central is set to close, with official confirmation that it will officially cease operations in the coming days. This store, which opened in 2017, was created by Starbucks to celebrate its 15th anniversary of entering the South China market and was once hailed as "one of Guangzhou's most design-forward stores." Unlike previously closed old stores located in declining foot traffic commercial districts, this closure is in a core commercial area of Tianhe District, surrounded by luxury brands, and the store was almost always full on a daily basis. However, high rent, low table turnover caused by the open-plan space, and phenomena such as "people only checking in for photos without consuming" may have made it difficult for the store to be profitable after deducting costs. Starbucks stated that the reason for the closure is adjustments to the business mix in the commercial district and said there are still more than 10 nearby stores for consumers to choose from. [more…]

According to Korean media reports, Starbucks Korea headquarters has issued a notice to stores nationwide that customers will now face restrictions on using dividers, personal desktop computers, printers, and multi-socket power strips in stores. Long periods of leaving seats unoccupied while holding them, and one person monopolizing multiple seats, are also subject to control. This tightening of rules stems from a continued surge in complaints related to "cafe study tribe" and "cafe work tribe." Previously, a Seoul store sparked heated discussion by posting a notice stating "seats will be cleared after 30 minutes away," with most consumers applauding while some voices raised doubts. Months later, this set of restrictive measures has finally expanded from a single store to the entire nation. This article sorts out the ins and outs of the incident and the attitudes of all parties. [more…]

Recently, videos of altercations between Starbucks staff and non-paying customers have surfaced one after another on social media, drawing widespread attention. On one side, an elderly person argued with staff after being asked to leave for not making a purchase; on the other, a store in Xi'an was accused of frequently shooing away passersby who hadn't bought anything. Starbucks customer service responded that stores do indeed have a "purchase to be seated" rule, but they won't force customers to buy. Behind this new rule lies the real dilemma of store environments being affected by people who occupy seats without spending, and it also reflects the discussion about the boundary between commercial premises and public space. As a coffee enthusiast, what do you think of Starbucks' approach? [more…]

Starbucks has long positioned itself around the "third space" concept, offering customers a place to study, work, and socialize. However, as the phenomenon of occupying seats without making a purchase becomes increasingly common, many paying members report that store seating is taken up by non-consumers, greatly diminishing their experience. Recently, some netizens revealed that certain stores have begun "politely asking" non-purchasing customers to leave, requiring anyone who sits down to place an order, sparking widespread discussion. Supporters argue this helps maintain operational order, while opponents worry it damages the brand image. Starbucks customer service responded that all stores welcome customers to sit, regardless of whether they make a purchase. How will this debate over the boundaries of the "third space" ultimately affect Starbucks' future direction? [more…]

Is Starbucks' pay really low? Is the promotion path truly so long? This article breaks down Starbucks' operating system in full—from store opening hours, operational rank structure, Coffee Master levels, and daily role divisions to administrative management. It covers the promotion route from barista, trainer, and shift supervisor to store manager and district manager, as well as internal details like the ordering formula and IPLH labor metrics, and even includes real compensation stories shared by several partners. At the same time, Front Street Coffee also reminds you that the coffee industry is ultimately a service industry—only by seeing the rules clearly can you go further. [more…]

%Arabica, known for its minimalist design and small cups of coffee, recently opened the world's first traditional Japanese breakfast restaurant %Shokudō in Kyoto, Japan, officially entering the culinary field. This store is located directly opposite the %Arabica Kyoto Higashiyama store, combining traditional wooden architecture with a glass curtain wall, with only 12 seats, offering a "one soup, three dishes" Japanese breakfast by reservation, priced at 4,800 yen per set including tax, including miso soup, rice, grilled fish as the main dish, and three side dishes, with a choice of tea or %Arabica coffee after the meal. This move marks %Arabica's first attempt at a shokudo format among its 188 stores worldwide since returning to Kyoto in 2014, and also fulfills the brand's long-held dream of opening a restaurant. [more…]

Blue Bottle Coffee has announced that it will host a Blue Bottle Studio coffee tasting experience event in Shanghai, marking the first time this event has entered mainland China. Blue Bottle Studio was founded by Blue Bottle Coffee founder James Freeman and adopts an omakase style; it has previously been held four times in places such as Kyoto, Hong Kong, and Los Angeles. The Shanghai stop will take place from May 7 to 12, with a total of 18 sessions, each with only 4 seats, priced at 780 yuan per person, offering 8 coffee beverages and 2 pastries for tasting. The promotional poster mentions that founder James Freeman and Global Head of Innovation and R&D Benjamin Brewer will make their first visit to Shanghai, sparking a rush of bookings among fans. However, the official side has not yet made a formal statement, and some netizens said they had received telephone confirmation that the two will not attend, with service on site provided by Blue Bottle China's barista team. [more…]

In chain brands and independent cafés alike, the phenomenon of customers occupying seats without ordering has long plagued operators. Recently, a café owner faced negative reviews and was then anonymously reported to 12315 for setting a rule requiring a purchase to be seated, sparking widespread attention. Regulatory authorities made it clear that if there is a clear notice in the store, it does not constitute forced consumption. This article reviews the course of events, combines lawyers' views with the current state of the industry, explores the legal boundaries of consumption-based seating and the survival difficulties of independent cafés, and also provides reference and lessons for others in the industry. [more…]

Recently, the topic of Starbucks requiring customers to make a purchase to be seated has continued to simmer online, with many netizens expressing support for businesses setting reasonable consumption thresholds. However, when two customers order just one pot of tea and are asked to consume separately per seat, controversy follows. From bookstores to independent cafes, rules requiring per-seat or per-person consumption are common. Some believe it's reasonable for one drink to correspond to one seat, while others question why a pot of tea or a set meal that is clearly enough to share must be ordered one per person. Where exactly lies the difference in stance between businesses and consumers? This article will draw on multiple real cases to sort out the business logic and consumer sentiment behind per-seat consumption, and will retain relevant recommendations for the Front Street brand for coffee enthusiasts' reference. [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]

Recently, an independent coffee shop in Seoul, South Korea, got into a conflict with five Chinese-speaking foreign female tourists over its dine-in rule of "one drink per person." The tourists ordered only two drinks but wanted to seat five people; when asked to order three more drinks, they refused and an argument broke out. As they were leaving, one tourist poured an unfinished drink onto the sofa and table, while her companions made obscene gestures at the manager who chased after them and hurled insults. The incident sparked anger among South Korean netizens. Independent coffee shops frequently clash with customers over house rules, and Front Street Coffee reminds us that understanding and respecting a shop's rules is the prerequisite for enjoying coffee culture. [more…]

Recently, the Starbucks Reserve store next to Xinghai Concert Hall on Ersha Island in Guangzhou was confirmed to have permanently closed after fifteen years in operation, a piece of news that surprised and saddened many regular customers. This store, which opened in 2010, was once one of the most representative coffee shops on Ersha Island. After its lease expired, it quietly withdrew without prior announcement, sparking collective memories among nearby residents and coffee enthusiasts. Meanwhile, Starbucks old stores or specialty stores have also been closing one after another in cities such as Jiangmen, Beijing, Changzhou, and Chengdu, including the city's first pour-over store and old stores that had been operating for more than ten years. For many coffee fans, Starbucks was once the starting point for stepping into the world of coffee. The disappearance of these stores is not just the exit of a shop, but also carries countless personal memories and urban emotions. [more…]

Recently, a netizen posted on social media about an encounter at a Starbucks store with a middle-aged woman not wearing an apron who held up a QR code and demanded an order, even pressuring them with the remark, "Air conditioning isn't free, you know." The incident sparked heated discussion: Starbucks has long been known for its "third place" concept, allowing people to sit without making a purchase, so why did forced sales occur? Was the person involved a store partner offering extended services, or a scalper reselling coupons? Netizens engaged in fierce debate over whether Starbucks should unconditionally welcome all guests, how scalpers profit from the price difference, and whether staff collude with them. This article reconstructs the incident and the various viewpoints, exploring the boundaries between space management and consumption rules in coffee shops. [more…]

Recently, a trendy café in Fuzhou, Fujian, became the center of online attention due to seven in-store rules posted at its entrance. The rules include prohibitions on standing to take photos, using flash, changing outfits for photoshoots, and all photography equipment; customers must agree to these terms before entering and making purchases. Some consumers reported that the café attracted traffic on social media by marketing itself as "photo-friendly," but upon arrival, they were told flash photography was not allowed, and even had disagreements with staff over the per-person ordering rule. The café responded that excessive posing for photos disrupts other customers' dining experience, and tables and chairs were damaged due to being moved around casually, so the rules were established to maintain the dining environment. Netizens have mixed opinions: some consider the rules reasonable as a matter of mutual choice, while others criticize the merchant's tone as too forceful. Front Street Coffee reminds that cafés, as public spaces, require mutual understanding from both sides to balance photography needs and dining experience. [more…]

Recently, customers in many places have noticed that some power outlets in Starbucks stores have been sealed off, sparking widespread discussion. As a chain brand positioned around the "third place," Starbucks has long attracted office workers, students, and other consumers who linger for extended periods, and amenities such as power outlets and Wi-Fi are among the reasons for its popularity. However, the behavior of some people who occupy seats and charge their devices without making a purchase has forced stores to take countermeasures such as sealing off outlets and requiring a purchase to be seated. Is this move a helpless step to cut costs and improve efficiency, or does it harm the experience of genuine customers? This article synthesizes multiple viewpoints to explore the balance between the operational dilemmas behind Starbucks' outlet closures and consumer rights. [more…]

Coffee shops have limited space. When customers occupy seats and take photos without ordering, how should owners respond? Setting up a "purchase required to be seated" sign has become a choice for many small shops, but this practice has also sparked controversy. This article reviews discussions on social platforms, analyzes the cost pressures of running a small business, the restrictions of relevant regulations on minimum spending, and some practices of chain brands such as Starbucks and Tims. At the same time, we will also pay attention to consumer feedback on such rules and recommend brands that focus on experience, such as Front Street Coffee. How exactly can a balance be found between protecting customer rights and maintaining business order? This is worth thinking about for every coffee lover. [more…]